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InstitutionUniversität Duisburg-Essen Campus Duisburg, Fak. für Gesellschaftswissenschaften, Institut für Soziologie (2)Bundesministerium für Arbeit und Soziales (1)Heinrich-Böll-Stiftung NRW (1)Institut für Sozialwissenschaftliche Forschung e.V. ISF München (1)Kooperationsstelle Wissenschaft-Arbeitswelt im Landesinstitut Sozialforschungsstelle Dortmund (1)...view moreAuthorHoltgrewe, Ursula (17)Kerst, Christian (6)Reese, Niklas (3)Montalbo, Agnes F. (2)Agong, Henry M. (1)...view moreEditorKock, Klaus (4)Kleemann, Frank (3)Kutzner, Edelgard (3)Matuschek, Ingo (3)Brose, Hanns-Georg (1)...view moreDate Issued2010 - 2018 (6)2001 - 2009 (29)Seriessfs Beiträge aus der Forschung (4)Arbeit und Leben im Umbruch (2)Duisburger Beiträge zur soziologischen Forschung (2)Forschungsbericht / Bundesministerium für Arbeit und Soziales (1)Schriften des Heidelberger Instituts für Interdisziplinäre Frauen- und Geschlechterforschung (HIFI) e.V. (1)JournalASEAS - Austrian Journal of South-East Asian Studies (3)Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management (3)International Letters of Social and Humanistic Sciences (3)Forum Qualitative Sozialforschung / Forum: Qualitative Social Research (1)GWP - Gesellschaft. Wirtschaft. Politik (1)...view moreVolume127 (3)5 (2)6 (2)8 (2)1 (1)...view moreIssue1 (5)2 (2)4 (2)3 (1)66 (1)...view moreDocument Typejournal article (13)collection article (9)conference paper (6)research report (3)collection (3)working paper (2)conference proceedings (1)monograph (1)review (1)KeywordCall Center (35)
call center (35)
Dienstleistung (14)service (14)Arbeitsbedingungen (13)...view moreReviewpeer reviewed (11)reviewed (6)Publication StatusPublished Version (28)Preprint (4)Postprint (3)

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Callcenter in Polen: The Global Call Centre Industry Projekt ; Ergebnisse der Telefonumfrage in Polen [research report] 

Author(s): Piskurek, Ewa; Shire, Karen A..- 2006. 53p.

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The burnout level of call center agents in metro Manila, Philippines [journal article] 

Author(s): Montalbo, Agnes F.

Source: International Letters of Social and Humanistic Sciences, (2016) 70. p.21-29

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Challenges posed by alien culture diffusion for employees of call centers in Mumbai [journal article] 

Author(s): Hegde, Sandeep

Source: International Letters of Social and Humanistic Sciences, (2016) 66. p.81-95

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Employee engagement and areas of worklife of call center agents in the Philippines [journal article] 

Author(s): Montalbo, Agnes F.; Agong, Henry M.

Source: International Letters of Social and Humanistic Sciences, (2017) 77. p.44-55

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Electronic Government in Deutschland - Licht, aber auch Schatten [journal article] 

Author(s): Winkel, Olaf

Source: GWP - Gesellschaft. Wirtschaft. Politik, 55 (2006) 4. p.445-451

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© 2007 - 2025 Social Science Open Access Repository (SSOAR).
Based on DSpace, Copyright (c) 2002-2022, DuraSpace. All rights reserved.