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InstitutionUniversität Duisburg-Essen Campus Duisburg, Fak. für Gesellschaftswissenschaften, Institut für Soziologie (1)Author
Holtgrewe, Ursula (17)
Kerst, Christian (6)Arzbächer, Sandra (1)Gundtoft, Lars (1)Scholten, Jessica (1)EditorKleemann, Frank (3)Matuschek, Ingo (3)Kock, Klaus (2)Kutzner, Edelgard (2)Brose, Hanns-Georg (1)...view moreDate Issued2006 (2)2003 (5)2002 (5)2001 (5)Seriessfs Beiträge aus der Forschung (2)Duisburger Beiträge zur soziologischen Forschung (1)Schriften des Heidelberger Instituts für Interdisziplinäre Frauen- und Geschlechterforschung (HIFI) e.V. (1)JournalIndustrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management (2)Soziale Welt (1)Volume127 (2)8 (2)2/2006 (1)53 (1)6 (1)Issue1 (2)2 (1)Document Typecollection article (9)conference paper (5)journal article (3)working paper (2)research report (1)KeywordCall Center (17)
call center (17)
Dienstleistung (10)service (10)Arbeitsorganisation (8)...view moreReviewpeer reviewed (1)Publication StatusPublished Version (12)Preprint (4)Postprint (1)

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Recognition, intersubjectivity and service work: labour conflicts in call centres [journal article] 

Author(s): Holtgrewe, Ursula

Source: Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management, 8 (2001) 1. p.37-54

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Organisationsdilemmata und Kommunikationsarbeit: Callcenter als informatisierte Grenzstellen [collection article] 

Author(s): Holtgrewe, Ursula

Source: Westdt. Verl., 2001

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Dilemmata der Callcenter-Arbeit [collection article] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2002. 111-120p.

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Researching call centres: gathering results and theories [working paper] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2002. 19p.

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Recognition, intersubjectivity and service work: labour conflicts in call centres [journal article] 

Author(s): Holtgrewe, Ursula

Source: Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management, 8 (2001) 1. p.37-56

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Geschlechtergrenzen in der Dienstleistungsarbeit – aufgelöst und neu gezogen: das Beispiel Callcenter [collection article] 

Author(s): Holtgrewe, Ursula

Source: Nomos Verl.-Ges., 2003

(Schriften des Heidelberger Instituts für Interdisziplinäre Frauen- und Geschlechterforschung (HIFI) e.V., 6)

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Call-Center - Rationalisierung im Dilemma [collection article] 

Author(s): Holtgrewe, Ursula; Gundtoft, Lars

Source: Campus Verl., 2001

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Managing flexibility at organisational boundaries: the case of telephone call centres in Germany [conference paper] 

Author(s): Holtgrewe, Ursula.- 2003. 10p.

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Call centres: constructing flexibility [collection article] 

Author(s): Arzbächer, Sandra; Holtgrewe, Ursula; Kerst, Christian

Source: Ashgate, 2002

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Flexibility and customer orientation: where does the slack come from? [conference paper] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2001. 20p.

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© 2007 - 2025 Social Science Open Access Repository (SSOAR).
Based on DSpace, Copyright (c) 2002-2022, DuraSpace. All rights reserved.