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Dilemmata der Callcenter-Arbeit
[collection article]
Keywords
telecommunication; customer orientation; job; call center; Taylorism; creativity; autonomy; routine; rationalization; empirical research; work organization; flexibility
Classification
Organizational Sociology
Sociology of Work, Industrial Sociology, Industrial Relations
Method
empirical
Collection Title
Dienstleistung am Draht - Ergebnisse und Perspektiven aus der Call Center Forschung
Editor
Kutzner, Edelgard; Kock, Klaus
Document language
German
Publication Year
2002
City
Dortmund
Page/Pages
p. 111-120
Series
sfs Beiträge aus der Forschung, 127
Licence
Deposit Licence - No Redistribution, No Modifications
Data providerThis metadata entry was indexed by the Special Subject Collection Social Sciences, USB Cologne