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InstitutionExpertenkommission Forschung und Innovation (EFI) (1)Author
Kerst, Christian (9)
Holtgrewe, Ursula (7)Arzbächer, Sandra (1)Baethge, Martin (1)Cordes, Alexander (1)...view moreEditorHoltgrewe, Ursula (1)Kerst, Christian (1)Kleemann, Frank (1)Kock, Klaus (1)Kutzner, Edelgard (1)...view moreDate Issued2020 - 2023 (1)2010 - 2019 (1)2001 - 2009 (7)Seriessfs Beiträge aus der Forschung (1)Studien zum deutschen Innovationssystem (1)JournalDiskurs Kindheits- und Jugendforschung / Discourse. Journal of Childhood and Adolescence Research (1)Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management (1)Soziale Welt (1)Volume1-2014 (1)127 (1)18 (1)53 (1)9 (1)Issue2 (2)4 (1)Document Typecollection article (3)journal article (3)conference paper (2)monograph (1)working paper (1)KeywordCall Center (6)call center (6)Taylorism (6)Taylorismus (6)customer orientation (5)...view moreReviewreviewed (2)peer reviewed (1)Publication StatusPublished Version (7)Postprint (1)Preprint (1)

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Dilemmata der Callcenter-Arbeit [collection article] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2002. 111-120p.

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Researching call centres: gathering results and theories [working paper] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2002. 19p.

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Call Center: die Institutionalisierung von Flexibilität [journal article] 

Author(s): Holtgrewe, Ursula; Kerst, Christian

Source: Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management, 9 (2002) 2. p.186-208

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Call centres: constructing flexibility [collection article] 

Author(s): Arzbächer, Sandra; Holtgrewe, Ursula; Kerst, Christian

Source: Ashgate, 2002

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Flexibility and customer orientation: where does the slack come from? [conference paper] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2001. 20p.

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Bildung und Qualifikation als Grundlage der technologischen Leistungsfähigkeit Deutschlands 2014 - Schwerpunkt: Neue Konstellation zwischen Hochschulbildung und Berufsausbildung [monograph] 

Author(s): Baethge, Martin; Cordes, Alexander; Donk, André; Kerst, Christian; Leszczensky, Michael; Meister, Tanja; Wieck, Markus.- 2014. V,100p.

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Flexibilität organisieren: Callcenter als kundenorientierte Organisationen [collection article] 

Author(s): Holtgrewe, Ursula; Kerst, Christian

Source: Ed. Sigma, 2003

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Zwischen Kundenorientierung und organisatorischer Effizienz: Callcenter als Grenzstellen [journal article] 

Author(s): Holtgrewe, Ursula; Kerst, Christian

Source: Soziale Welt, 53 (2002) 2. p.141-160

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Heterogene Studierendenschaft - Zur Sozialstruktur und Studiensituation der Studierenden in Deutschland [journal article] 

Author(s): Kerst, Christian; Kroher, Martina; Steinkühler, Julia

Source: Diskurs Kindheits- und Jugendforschung / Discourse. Journal of Childhood and Adolescence Research, 18 (2023) 4. p.521-543

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This full text is available after a period of embargo until the 11 Mar. 2026

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© 2007 - 2025 Social Science Open Access Repository (SSOAR).
Based on DSpace, Copyright (c) 2002-2022, DuraSpace. All rights reserved.