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InstitutionExpertenkommission Forschung und Innovation (EFI) (1)Author
Kerst, Christian (8)
Holtgrewe, Ursula (7)Arzbächer, Sandra (1)Baethge, Martin (1)Cordes, Alexander (1)...view moreEditorHoltgrewe, Ursula (1)Kerst, Christian (1)Kleemann, Frank (1)Kock, Klaus (1)Kutzner, Edelgard (1)...view moreDate Issued2010 - 2014 (1)2001 - 2009 (7)Seriessfs Beiträge aus der Forschung (1)Studien zum deutschen Innovationssystem (1)JournalIndustrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management (1)Soziale Welt (1)Volume1-2014 (1)127 (1)53 (1)9 (1)Issue2 (2)Document Typecollection article (3)conference paper (2)journal article (2)monograph (1)working paper (1)KeywordCall Center (6)call center (6)Taylorism (6)Taylorismus (6)customer orientation (5)...view moreReviewpeer reviewed (1)reviewed (1)Publication StatusPublished Version (6)Postprint (1)Preprint (1)

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Researching call centres: gathering results and theories [working paper] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2002. 19p.


Dilemmata der Callcenter-Arbeit [collection article] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2002. 111-120p.


Call Center: die Institutionalisierung von Flexibilität [journal article] 

Author(s): Holtgrewe, Ursula; Kerst, Christian

Source: Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management, 9 (2002) 2. p.186-208


Call centres: constructing flexibility [collection article] 

Author(s): Arzbächer, Sandra; Holtgrewe, Ursula; Kerst, Christian

Source: Ashgate, 2002


Flexibility and customer orientation: where does the slack come from? [conference paper] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2001. 20p.


Zwischen Kundenorientierung und organisatorischer Effizienz: Callcenter als Grenzstellen [journal article] 

Author(s): Holtgrewe, Ursula; Kerst, Christian

Source: Soziale Welt, 53 (2002) 2. p.141-160


Flexibilität organisieren: Callcenter als kundenorientierte Organisationen [collection article] 

Author(s): Holtgrewe, Ursula; Kerst, Christian

Source: Ed. Sigma, 2003


Bildung und Qualifikation als Grundlage der technologischen Leistungsfähigkeit Deutschlands 2014 - Schwerpunkt: Neue Konstellation zwischen Hochschulbildung und Berufsausbildung [monograph] 

Author(s): Baethge, Martin; Cordes, Alexander; Donk, André; Kerst, Christian; Leszczensky, Michael; Meister, Tanja; Wieck, Markus.- 2014. V,100p.


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© 2007 - 2018 Social Science Open Access Repository (SSOAR).
Based on DSpace, Copyright (c) 2002-2017, DuraSpace. All rights reserved.