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Formale und informelle Kommunikation via WhatsApp und E-Mail: Die spezifischen Nutzungspraktiken digitaler Technologien

Formal and informal communication via WhatsApp and email: The specific usage practices of digital technologies
[collection article]

Innemann, Gero
Warga, Julia
Böhme, Philipp

Corporate Editor
Deutsche Nachwuchsgesellschaft für Politik- und Sozialwissenschaft e.V. (DNGPS)

Abstract

Die digitale Kommunikation und das Kontakthalten via Apps, z.B. Signal oder WhatsApp, ebenso wie die "klassische" E-Mail ist aus unserem Alltag kaum noch wegzudenken. Das zeigte sich auch in den Tagebuchaufzeichnungen von 23 Studierenden zur Nutzung digitaler Praktiken. Gezeigt haben sich aber auch ... view more

Die digitale Kommunikation und das Kontakthalten via Apps, z.B. Signal oder WhatsApp, ebenso wie die "klassische" E-Mail ist aus unserem Alltag kaum noch wegzudenken. Das zeigte sich auch in den Tagebuchaufzeichnungen von 23 Studierenden zur Nutzung digitaler Praktiken. Gezeigt haben sich aber auch Unterschiede in der Nutzung von Apps und E-Mail. Diese Nutzungspraktiken von Messenger-Apps und die digitale Nachrichtenkommunikation via E-Mail werden in diesem Beitrag theoretisch und empirisch miteinander verglichen. Die Ergebnisse zeigen, dass Messenger-Kommunikation v.a. für Familie, Freund*innen und Kolleg*innen, die E-Mail-Kommunikation hingegen vermehrt für den dienstlich-formellen Austausch genutzt wird. Entsprechend haben sich gewisse Routinen und digitale Praktiken entwickelt, die den Alltag der Probanden bestimmen.... view less


Digital communication and keeping in touch via apps, e.g. Signal or WhatsApp, as well as the "classic" email has become an integral part of our everyday life. This was also evident in the diary entries of 23 students on the use of digital practices. But they also showed differences in the use of app... view more

Digital communication and keeping in touch via apps, e.g. Signal or WhatsApp, as well as the "classic" email has become an integral part of our everyday life. This was also evident in the diary entries of 23 students on the use of digital practices. But they also showed differences in the use of apps and e-mail. This article compares these practices of using messenger apps and digital message communication via e-mail both theoretically and empirically. The results show that messenger communication is used primarily for family, friends and colleagues, while e-mail communication is increasingly used for formal business exchanges. Correspondingly, certain routines and digital practices have developed which determine the daily life of the test persons.... view less

Keywords
digital media; computer-mediated communication; contact; everyday life

Classification
Interactive, electronic Media

Free Keywords
Digital practices; Messenger

Collection Title
Kollaborative Autoethnographien digitaler Praktiken (Special Issue)

Document language
German

Publication Year
2022

Publisher
Verlag Barbara Budrich

City
Opladen

Page/Pages
p. 30-49

Series
DNGPS Working Paper, S-01-2021

ISSN
2365-3329

Status
Published Version; peer reviewed

Licence
Creative Commons - Attribution 4.0


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© 2007 - 2025 Social Science Open Access Repository (SSOAR).
Based on DSpace, Copyright (c) 2002-2022, DuraSpace. All rights reserved.