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Quality evaluation: users' satisfaction of obstetric and mixed pediatric intensive care unit
Avaliação da qualidade: satisfação dos usuários de unidades de terapia intensiva pediátrica mista e obstétrica
[journal article]
Abstract Objective: The aim of this study was to evaluate users' satisfaction in two intensive care units (ICU). Method: Qualitative, descriptive and evaluative study performed in obstetric and mixed pediatric ICUs inside the Brazilian northeast. Fourteen children caregivers and newborns and fifteen women ho... view more
Objective: The aim of this study was to evaluate users' satisfaction in two intensive care units (ICU). Method: Qualitative, descriptive and evaluative study performed in obstetric and mixed pediatric ICUs inside the Brazilian northeast. Fourteen children caregivers and newborns and fifteen women hospitalized were part of this study. The data analysis were based on content analysis and consequent category construction. This study was approved in ethical committee on the number 0001/201110 (CEDEP/UNIVASF). Results: Good reception on both ICUs was mentioned, trust in the team and care were positively evaluated. However, on the mixed pediatric ICU, it was mentioned that the use of technical terms on the information given made the understanding more difficult. On the obstetric ICU, it was pointed out that the care with exams and procedures emphasized humanization. Conclusion: The users' satisfaction is an important evaluation and management tool as a factor of (re)structure of management practice and healthcare.... view less
Keywords
intensive care medicine; hospital; obstetrics; health care; humanization; caregiving; problem; technical language; information; nursing; patient; satisfaction; evaluation; Brazil; Latin America; South America
Classification
Medical Sociology
Document language
English
Publication Year
2015
Page/Pages
p. 2974-2984
Journal
Revista de Pesquisa: Cuidado é Fundamental Online, 7 (2015) 3
DOI
https://doi.org/10.9789/2175-5361.2015.v7i3.2974-2984
ISSN
2175-5361
Status
Published Version; peer reviewed