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Quality evaluation: users' satisfaction of obstetric and mixed pediatric intensive care unit

Avaliação da qualidade: satisfação dos usuários de unidades de terapia intensiva pediátrica mista e obstétrica
[journal article]

Santos, Amanda Larissa Souza dos
Santos, Rafaella Ayanne Alves dos
Carmo, Amanda de Figueirôa Silva
Gusmão-Filho, Fernando Antônio Ribeiro de
Mendes, Rodrigo Nonato Coelho

Abstract

Objective: The aim of this study was to evaluate users' satisfaction in two intensive care units (ICU). Method: Qualitative, descriptive and evaluative study performed in obstetric and mixed pediatric ICUs inside the Brazilian northeast. Fourteen children caregivers and newborns and fifteen women ho... view more

Objective: The aim of this study was to evaluate users' satisfaction in two intensive care units (ICU). Method: Qualitative, descriptive and evaluative study performed in obstetric and mixed pediatric ICUs inside the Brazilian northeast. Fourteen children caregivers and newborns and fifteen women hospitalized were part of this study. The data analysis were based on content analysis and consequent category construction. This study was approved in ethical committee on the number 0001/201110 (CEDEP/UNIVASF). Results: Good reception on both ICUs was mentioned, trust in the team and care were positively evaluated. However, on the mixed pediatric ICU, it was mentioned that the use of technical terms on the information given made the understanding more difficult. On the obstetric ICU, it was pointed out that the care with exams and procedures emphasized humanization. Conclusion: The users' satisfaction is an important evaluation and management tool as a factor of (re)structure of management practice and healthcare.... view less

Keywords
intensive care medicine; hospital; obstetrics; health care; humanization; caregiving; problem; technical language; information; nursing; patient; satisfaction; evaluation; Brazil; Latin America; South America

Classification
Medical Sociology

Document language
English

Publication Year
2015

Page/Pages
p. 2974-2984

Journal
Revista de Pesquisa: Cuidado é Fundamental Online, 7 (2015) 3

DOI
https://doi.org/10.9789/2175-5361.2015.v7i3.2974-2984

ISSN
2175-5361

Status
Published Version; peer reviewed

Licence
Creative Commons - Attribution-NonCommercial 4.0


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© 2007 - 2025 Social Science Open Access Repository (SSOAR).
Based on DSpace, Copyright (c) 2002-2022, DuraSpace. All rights reserved.