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Quality evaluation: users' satisfaction of obstetric and mixed pediatric intensive care unit
Avaliação da qualidade: satisfação dos usuários de unidades de terapia intensiva pediátrica mista e obstétrica
[Zeitschriftenartikel]
Abstract Objective: The aim of this study was to evaluate users' satisfaction in two intensive care units (ICU). Method: Qualitative, descriptive and evaluative study performed in obstetric and mixed pediatric ICUs inside the Brazilian northeast. Fourteen children caregivers and newborns and fifteen women ho... mehr
Objective: The aim of this study was to evaluate users' satisfaction in two intensive care units (ICU). Method: Qualitative, descriptive and evaluative study performed in obstetric and mixed pediatric ICUs inside the Brazilian northeast. Fourteen children caregivers and newborns and fifteen women hospitalized were part of this study. The data analysis were based on content analysis and consequent category construction. This study was approved in ethical committee on the number 0001/201110 (CEDEP/UNIVASF). Results: Good reception on both ICUs was mentioned, trust in the team and care were positively evaluated. However, on the mixed pediatric ICU, it was mentioned that the use of technical terms on the information given made the understanding more difficult. On the obstetric ICU, it was pointed out that the care with exams and procedures emphasized humanization. Conclusion: The users' satisfaction is an important evaluation and management tool as a factor of (re)structure of management practice and healthcare.... weniger
Thesaurusschlagwörter
Intensivmedizin; Krankenhaus; Geburtshilfe; Gesundheitsversorgung; Humanisierung; Pflege; Problem; Fachsprache; Information; Krankenpflege; Patient; Zufriedenheit; Bewertung; Brasilien; Lateinamerika; Südamerika
Klassifikation
Medizinsoziologie
Sprache Dokument
Englisch
Publikationsjahr
2015
Seitenangabe
S. 2974-2984
Zeitschriftentitel
Revista de Pesquisa: Cuidado é Fundamental Online, 7 (2015) 3
DOI
https://doi.org/10.9789/2175-5361.2015.v7i3.2974-2984
ISSN
2175-5361
Status
Veröffentlichungsversion; begutachtet (peer reviewed)