The technologies used in the working process of the psychosocial care unit with sights to reach the comprehensiveness

Abstract

Objective: Knowing the technologies of the working process predominant in the relationships between professionals and users with sights to reach the comprehensiveness. Method: It is a qualitative study performed with 26 professionals of a Psychosocial Care Unit - Centro de Atenção Psicossocial - (CAPS) in a municipality of the Rio Grande do Sul state, during October 2006. The data were collected by means of a semi-structured interview and, subsequently, subjected to the thematic analysis. Results: The soft, soft-hard and hard technologies are present in the CAPS daily practices, being that the welcoming, bond and listening were identified as being soft ones; the structured skills as being soft-hard ones and the medical charts and the psychotropic drugs as being hard ones. Conclusion: The use of technologies in the CAPS working process might be mixed with comprehensiveness as the relationship between the health care staff and users is configured in an interactive space.