Bibtex export

 

@incollection{ Holtgrewe2002,
 title = {Dilemmata der Callcenter-Arbeit},
 author = {Holtgrewe, Ursula and Kerst, Christian},
 editor = {Kutzner, Edelgard and Kock, Klaus},
 pages = {111-120},
 volume = {127},
 year = {2002},
 urn = {https://nbn-resolving.org/urn:nbn:de:0168-ssoar-216728},
}