AuthorHoltgrewe, Ursula (2)Kerst, Christian (1)Editor
Kock, Klaus (2)
Kutzner, Edelgard (2)Date Issued2002 (2)Seriessfs Beiträge aus der Forschung (2)Volume127 (2)Document Typecollection article (2)conference paper (1)Keyword
Arbeitsorganisation (2)
Arbeitsplatz (2)Call Center (2)call center (2)customer orientation (2)...view morePublication StatusPublished Version (2)