Hits 31-33 within 33 documents
Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events [journal article]
Source: Tourism Management Perspectives, (2021) 40
Customer relationship management strategies of selected resorts in Cavite: A pandemic situationer [journal article]
Source: International Research Journal of Science, Technology, Education, and Management, 2 (2022) 4. p.104-113
An Experimental Study of How Missing Employee Empathy in Failed Service Interactions Affects Empathetic Customers' EWoM-Giving Behaviour [journal article]
Source: Administrative Sciences, 13 (2023) 5. p.1-19