AuthorHoltgrewe, Ursula (2)Kerst, Christian (1)EditorKock, Klaus (2)Kutzner, Edelgard (2)Date Issued2002 (2)Series
sfs Beiträge aus der Forschung (2)
Volume127 (2)Document Type
collection article (2)
conference paper (1)KeywordArbeitsorganisation (2)
Arbeitsplatz (2)
Call Center (2)
call center (2)
customer orientation (2)...view morePublication StatusPublished Version (2)