AuthorHoltgrewe, Ursula (2)Kerst, Christian (1)EditorKock, Klaus (2)
Kutzner, Edelgard (2)
Date Issued2002 (2)Seriessfs Beiträge aus der Forschung (2)Volume127 (2)Document Typecollection article (2)conference paper (1)KeywordArbeitsorganisation (2)Arbeitsplatz (2)Call Center (2)call center (2)customer orientation (2)...view morePublication StatusPublished Version (2)