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AuthorHoltgrewe, Ursula (10)Kerst, Christian (4)Arnold, Katrin (1)Arzbächer, Sandra (1)Doellgast, Virginia (1)...view moreEditorKleemann, Frank (2)Matuschek, Ingo (2)Brose, Hanns-Georg (1)Dunkel, Wolfgang (1)Holtgrewe, Ursula (1)...view moreDate Issued2008 (1)2007 (1)2004 (2)2003 (3)2002 (3)2001 (4)SeriesArbeit und Leben im Umbruch (2)sfs Beiträge aus der Forschung (1)JournalIndustrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management (2)ASEAS - Austrian Journal of South-East Asian Studies (1)kommunikation @ gesellschaft (1)Volume5 (2)8 (2)1 (1)11 (1)127 (1)Issue1 (2)2 (1)Document Typecollection article (5)conference paper (4)journal article (3)monograph (1)review (1)collection (1)working paper (1)KeywordCall Center (14)
call center (14)
Dienstleistung (14)
service (14)
customer orientation (8)...view moreReviewpeer reviewed (4)reviewed (1)Publication StatusPublished Version (10)Postprint (2)Preprint (2)

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Researching call centres: gathering results and theories [working paper] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2002. 19p.


Recognition, intersubjectivity and service work: labour conflicts in call centres [journal article] 

Author(s): Holtgrewe, Ursula

Source: Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management, 8 (2001) 1. p.37-54


Recognition, intersubjectivity and service work: labour conflicts in call centres [journal article] 

Author(s): Holtgrewe, Ursula

Source: Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management, 8 (2001) 1. p.37-56


Dienstleistung als Interaktion: Beiträge aus einem Forschungsprojekt ; Altenpflege - Deutsche Bahn - Call Center [collection] 

Editor(s): Dunkel, Wolfgang; Voß, G. Günter

Source: Hampp, 2004

(Arbeit und Leben im Umbruch, 5)


Subjektivierte Taylorisierung: Organisation und Praxis medienvermittelter Dienstleistungsarbeit [monograph] 

Author(s): Matuschek, Ingo; Arnold, Katrin; Voß, G. Günter

Source: Hampp, 2007

(Arbeit und Leben im Umbruch, 11)


Call-Center - Rationalisierung im Dilemma [collection article] 

Author(s): Holtgrewe, Ursula; Gundtoft, Lars

Source: Campus Verl., 2001


Managing flexibility at organisational boundaries: the case of telephone call centres in Germany [conference paper] 

Author(s): Holtgrewe, Ursula.- 2003. 10p.


Call centres: constructing flexibility [collection article] 

Author(s): Arzbächer, Sandra; Holtgrewe, Ursula; Kerst, Christian

Source: Ashgate, 2002


Flexibility and customer orientation: where does the slack come from? [conference paper] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2001. 20p.


Rezension: Frank Kleemann, Ingo Matuschek (Hg.): Immer Anschluss unter dieser Nummer: Rationalisierte Dienstleistung und subjektivierte Arbeit in Call Centern [review] 

Author(s): Doellgast, Virginia

Source: kommunikation @ gesellschaft, 5 (2004). p.5

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© 2007 - 2018 Social Science Open Access Repository (SSOAR).
Based on DSpace, Copyright (c) 2002-2017, DuraSpace. All rights reserved.