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AuthorHoltgrewe, Ursula (10)Kerst, Christian (4)Arnold, Katrin (1)Arzbächer, Sandra (1)Doellgast, Virginia (1)...view moreEditorKleemann, Frank (2)Matuschek, Ingo (2)Brose, Hanns-Georg (1)Dunkel, Wolfgang (1)Holtgrewe, Ursula (1)...view moreDate Issued2008 (1)2007 (1)2004 (2)2003 (3)2002 (3)2001 (4)SeriesArbeit und Leben im Umbruch (2)sfs Beiträge aus der Forschung (1)JournalIndustrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management (2)ASEAS - Austrian Journal of South-East Asian Studies (1)kommunikation @ gesellschaft (1)Volume5 (2)8 (2)1 (1)11 (1)127 (1)Issue1 (2)2 (1)Document Typecollection article (5)conference paper (4)journal article (3)monograph (1)review (1)collection (1)working paper (1)KeywordCall Center (14)
call center (14)
Dienstleistung (14)
service (14)
customer orientation (8)...view moreReviewpeer reviewed (4)reviewed (1)Publication StatusPublished Version (10)Postprint (2)Preprint (2)

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Recognition, intersubjectivity and service work: labour conflicts in call centres [journal article] 

Author(s): Holtgrewe, Ursula

Source: Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management, 8 (2001) 1. p.37-54

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Researching call centres: gathering results and theories [working paper] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2002. 19p.

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Recognition, intersubjectivity and service work: labour conflicts in call centres [journal article] 

Author(s): Holtgrewe, Ursula

Source: Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management, 8 (2001) 1. p.37-56

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Call-Center - Rationalisierung im Dilemma [collection article] 

Author(s): Holtgrewe, Ursula; Gundtoft, Lars

Source: Campus Verl., 2001

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Managing flexibility at organisational boundaries: the case of telephone call centres in Germany [conference paper] 

Author(s): Holtgrewe, Ursula.- 2003. 10p.

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Call centres: constructing flexibility [collection article] 

Author(s): Arzbächer, Sandra; Holtgrewe, Ursula; Kerst, Christian

Source: Ashgate, 2002

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Flexibility and customer orientation: where does the slack come from? [conference paper] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2001. 20p.

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Dienstleistung als Interaktion: Beiträge aus einem Forschungsprojekt ; Altenpflege - Deutsche Bahn - Call Center [collection] 

Editor(s): Dunkel, Wolfgang; Voß, G. Günter

Source: Hampp, 2004

(Arbeit und Leben im Umbruch, 5)

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Subjektivierte Taylorisierung: Organisation und Praxis medienvermittelter Dienstleistungsarbeit [monograph] 

Author(s): Matuschek, Ingo; Arnold, Katrin; Voß, G. Günter

Source: Hampp, 2007

(Arbeit und Leben im Umbruch, 11)

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"We are living in a different time zone": transnational working places and the concept of a "glocalized intermediary class" [journal article] 

Author(s): Reese, Niklas

Source: ASEAS - Austrian Journal of South-East Asian Studies, 1 (2008) 2. p.34-58

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© 2007 - 2025 Social Science Open Access Repository (SSOAR).
Based on DSpace, Copyright (c) 2002-2022, DuraSpace. All rights reserved.