Hits 1-4 within 4 documents
Call centres: constructing flexibility [collection article]
Source: Ashgate, 2002
Flexibilität organisieren: Callcenter als kundenorientierte Organisationen [collection article]
Source: Ed. Sigma, 2003
Hits 1-4 within 4 documents
Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2002. 19p.
Author(s): Arzbächer, Sandra; Holtgrewe, Ursula; Kerst, Christian
Source: Ashgate, 2002
Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2001. 20p.
Author(s): Holtgrewe, Ursula; Kerst, Christian
Source: Ed. Sigma, 2003