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AuthorHoltgrewe, Ursula (9)Kerst, Christian (3)Arzbächer, Sandra (1)Gundtoft, Lars (1)EditorKleemann, Frank (3)Matuschek, Ingo (3)Kock, Klaus (2)Kutzner, Edelgard (2)Brose, Hanns-Georg (1)...view moreDate Issued2003 (4)2002 (3)2001 (2)Seriessfs Beiträge aus der Forschung (2)Schriften des Heidelberger Instituts für Interdisziplinäre Frauen- und Geschlechterforschung (HIFI) e.V. (1)Volume127 (2)6 (1)Document Type
collection article (9)
conference paper (3)KeywordCall Center (9)
call center (9)
Arbeitsorganisation (6)direct marketing (6)Direktmarketing (6)...view morePublication StatusPublished Version (6)Preprint (3)

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Organisationsdilemmata und Kommunikationsarbeit: Callcenter als informatisierte Grenzstellen [collection article] 

Author(s): Holtgrewe, Ursula

Source: Westdt. Verl., 2001

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Dilemmata der Callcenter-Arbeit [collection article] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2002. 111-120p.

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Geschlechtergrenzen in der Dienstleistungsarbeit – aufgelöst und neu gezogen: das Beispiel Callcenter [collection article] 

Author(s): Holtgrewe, Ursula

Source: Nomos Verl.-Ges., 2003

(Schriften des Heidelberger Instituts für Interdisziplinäre Frauen- und Geschlechterforschung (HIFI) e.V., 6)

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Call-Center - Rationalisierung im Dilemma [collection article] 

Author(s): Holtgrewe, Ursula; Gundtoft, Lars

Source: Campus Verl., 2001

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Call centres: constructing flexibility [collection article] 

Author(s): Arzbächer, Sandra; Holtgrewe, Ursula; Kerst, Christian

Source: Ashgate, 2002

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Callcenter und Callcenterforschung: was gibt es neues? [collection article] 

Author(s): Holtgrewe, Ursula.- 2002. 8-18p.

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Call-Center-Forschung: Ergebnisse und Theorien [collection article] 

Author(s): Holtgrewe, Ursula

Source: Ed. Sigma, 2003

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Flexibilität organisieren: Callcenter als kundenorientierte Organisationen [collection article] 

Author(s): Holtgrewe, Ursula; Kerst, Christian

Source: Ed. Sigma, 2003

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Informatisierte Arbeit und flexible Organisationen: Unterwerfung, Distanzierung, Anerkennungskämpfe [collection article] 

Author(s): Holtgrewe, Ursula

Source: Campus Verl., 2003

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© 2007 - 2025 Social Science Open Access Repository (SSOAR).
Based on DSpace, Copyright (c) 2002-2022, DuraSpace. All rights reserved.