SSOAR Logo
    • Deutsch
    • English
  • English 
    • Deutsch
    • English
  • Login
SSOAR ▼
  • Home
  • About SSOAR
  • Guidelines
  • Publishing in SSOAR
  • Cooperating with SSOAR
    • Cooperation models
    • Delivery routes and formats
    • Projects
  • Cooperation partners
    • Information about cooperation partners
  • Information
    • Possibilities of taking the Green Road
    • Grant of Licences
    • Download additional information
  • Operational concept
Browse and search Add new document OAI-PMH interface
JavaScript is disabled for your browser. Some features of this site may not work without it.
Disciplines
LoginRegister
AuthorHoltgrewe, Ursula (6)
Kerst, Christian (6)
Arzbächer, Sandra (1)EditorHoltgrewe, Ursula (1)Kerst, Christian (1)Kleemann, Frank (1)Kock, Klaus (1)Kutzner, Edelgard (1)...view moreDate Issued2003 (1)2002 (4)2001 (1)Seriessfs Beiträge aus der Forschung (1)JournalSoziale Welt (1)Volume127 (1)53 (1)Issue2 (1)Document Typecollection article (3)conference paper (2)working paper (1)journal article (1)KeywordCall Center (6)
call center (6)
Taylorism (6)Taylorismus (6)customer orientation (5)...view morePublication StatusPublished Version (4)Postprint (1)Preprint (1)

Show FiltersClose Search Filters

selected Filters

Hits 1-6 within 6 documents

  • Sort Options:
  • Relevance
  • Title Asc
  • Title Desc
  • Issue Date Asc
  • Issue Date Desc
  • Results Per Page:
  • 5
  • 10
  • 20
  • 40
  • 60
  • 80
  • 100

Dilemmata der Callcenter-Arbeit [collection article] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2002. 111-120p.

Download PDF

Researching call centres: gathering results and theories [working paper] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2002. 19p.

Download PDF

Call centres: constructing flexibility [collection article] 

Author(s): Arzbächer, Sandra; Holtgrewe, Ursula; Kerst, Christian

Source: Ashgate, 2002

Download PDF

Flexibility and customer orientation: where does the slack come from? [conference paper] 

Author(s): Holtgrewe, Ursula; Kerst, Christian.- 2001. 20p.

Download PDF

Flexibilität organisieren: Callcenter als kundenorientierte Organisationen [collection article] 

Author(s): Holtgrewe, Ursula; Kerst, Christian

Source: Ed. Sigma, 2003

Download PDF

Zwischen Kundenorientierung und organisatorischer Effizienz: Callcenter als Grenzstellen [journal article] 

Author(s): Holtgrewe, Ursula; Kerst, Christian

Source: Soziale Welt, 53 (2002) 2. p.141-160

Download PDF


GESIS LogoDFG LogoOpen Access Logo
Home  |  Legal notices  |  Operational concept  |  Privacy policy
© 2007 - 2025 Social Science Open Access Repository (SSOAR).
Based on DSpace, Copyright (c) 2002-2022, DuraSpace. All rights reserved.
 

 


GESIS LogoDFG LogoOpen Access Logo
Home  |  Legal notices  |  Operational concept  |  Privacy policy
© 2007 - 2025 Social Science Open Access Repository (SSOAR).
Based on DSpace, Copyright (c) 2002-2022, DuraSpace. All rights reserved.