Hits 1-5 within 5 documents
Call-Center-Forschung: Ergebnisse und Theorien [collection article]
Source: Ed. Sigma, 2003
Flexibilität organisieren: Callcenter als kundenorientierte Organisationen [collection article]
Source: Ed. Sigma, 2003
The Role of Empathy in the Service Experience [journal article]
Source: Journal of Service Theory and Practice, (2019). p.1-40
Perceived Quality, Authenticity and Price in Tourists’ Dining Experiences: Testing Competing Models of Satisfaction and Behavioral Intentions [journal article]
Source: Journal of Vacation Marketing, (2019)
Perceived quality, authenticity, and price in tourists' dining experiences: Testing competing models of satisfaction and behavioral intentions [journal article]
Source: Journal of Vacation Marketing, 25 (2019) 4. p.480-498