Hits 1-7 within 7 documents
Online reservation systems in e-Business: analyzing decision making in e-Tourism [journal article]
Source: Journal of Tourism, Heritage & Services Marketing, 6 (2020) 1. p.9-16
Kundenbefragungen in den Berliner Bürgerämtern [journal article]
Source: Zeitschrift für amtliche Statistik Berlin-Brandenburg, (2020) 1. p.6-11
Business Model Innovation in News Media: Fostering New Relationships to Stimulate Support from Readers [journal article]
Source: Media and Communication, 8 (2020) 2. p.28-39
Marketing performance of service firms: Recognizing market sensing capability and customer interaction orientation [journal article]
Source: Journal of Tourism, Heritage & Services Marketing, 7 (2021) 2. p.38-48
Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events [journal article]
Source: Tourism Management Perspectives, (2021) 40
Customer relationship management strategies of selected resorts in Cavite: A pandemic situationer [journal article]
Source: International Research Journal of Science, Technology, Education, and Management, 2 (2022) 4. p.104-113
An Experimental Study of How Missing Employee Empathy in Failed Service Interactions Affects Empathetic Customers' EWoM-Giving Behaviour [journal article]
Source: Administrative Sciences, 13 (2023) 5. p.1-19