Author
Holtgrewe, Ursula (3)
Kerst, Christian (2)EditorKock, Klaus (2)Kutzner, Edelgard (2)Date Issued
2002 (3)
Seriessfs Beiträge aus der Forschung (2)Volume127 (2)Document Typecollection article (2)conference paper (1)working paper (1)KeywordCall Center (3)call center (3)Rationalisierung (3)
rationalization (3)
Arbeitsorganisation (2)...view morePublication Status
Published Version (3)