AuthorHoltgrewe, Ursula (2)Kerst, Christian (1)EditorKock, Klaus (2)Kutzner, Edelgard (2)Date Issued2002 (2)Series
sfs Beiträge aus der Forschung (2)
Volume
127 (2)
Document Type
collection article (2)
conference paper (1)KeywordArbeitsorganisation (2)Arbeitsplatz (2)Call Center (2)call center (2)customer orientation (2)...view morePublication StatusPublished Version (2)