InstitutionLandesinstitut Sozialforschungsstelle Dortmund (sfs) (1)AuthorHoltgrewe, Ursula (2)Kerst, Christian (1)EditorKock, Klaus (3)Kutzner, Edelgard (3)Date Issued
2002 (3)
Series
sfs Beiträge aus der Forschung (3)
Volume
127 (3)
Document Typecollection article (2)conference proceedings (1)conference paper (1)collection (1)KeywordArbeitsorganisation (3)Call Center (3)
call center (3)
customer orientation (3)
Kundenorientierung (3)
...view moreReviewreviewed (1)Publication StatusPublished Version (3)