Author
Holtgrewe, Ursula (2)
Kerst, Christian (1)EditorKock, Klaus (2)Kutzner, Edelgard (2)Date Issued2002 (2)Series
sfs Beiträge aus der Forschung (2)
Volume
127 (2)
Document Typecollection article (2)conference paper (1)KeywordArbeitsorganisation (2)Arbeitsplatz (2)Call Center (2)
call center (2)
customer orientation (2)...view morePublication StatusPublished Version (2)