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Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events
[journal article]
Keywords
tourism; hotel and restaurant trade; management; customer orientation; interaction; travel agency; online media; tourist; experience; marketing
Classification
Leisure Research
Economic Sectors
Free Keywords
Experience Management; Customer Journeys; Consumer Experience; Consumer Engagement
Document language
English
Publication Year
2021
Journal
Tourism Management Perspectives (2021) 40
DOI
https://doi.org/10.1016/j.tmp.2021.100877
ISSN
2211-9736
Status
Published Version; peer reviewed