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[journal article]

dc.contributor.authorHaghgooyan, Zolfade
dc.contributor.authorJandaghi, Gholamrezade
dc.contributor.authorSharifi, Leylide
dc.date.accessioned2018-05-23T06:28:26Z
dc.date.available2018-05-23T06:28:26Z
dc.date.issued2015de
dc.identifier.issn2300-2697de
dc.identifier.urihttp://www.scipress.com/ILSHS.52.139.pdf
dc.identifier.urihttps://www.ssoar.info/ssoar/handle/document/57295
dc.description.abstractPresent paper aims at studying and comparing the quality of services by public and private banks of Qom Province in the view of customers. This is an applied study and it is a descriptive survey in terms of data collection method. Its population consists of customers of Qom Province public and private banks, SERVQUAL standard model is used in present study. It includes five aspects: Reliability, Tangibility, Responsiveness, Assurance and Empathy. To study the quality of services and their aspects in public and private banks, single population average test is used while two - population average test is utilized to compare the quality of services in private and public banks. The results from single population average tests indicate that the status of service quality and the aspects of SERVQUAL are desired in both Qom Province private and public banks. Likewise, the results for two - population average tests reveal that provided services by both public and private banks have similar quality and there is no difference between them in this regard. Concerning the SERVQUAL model, the findings indicate that physical environment of private banks is better than public peers. However, there is no difference between them in other aspects.en
dc.languageende
dc.subject.ddcWirtschaftde
dc.subject.ddcEconomicsen
dc.subject.ddcSoziologie, Anthropologiede
dc.subject.ddcSociology & anthropologyen
dc.subject.otherTangibilitätde
dc.titleComparing the quality of services by public and private banks in the view of customersde
dc.description.reviewbegutachtet (peer reviewed)de
dc.description.reviewpeer revieweden
dc.source.journalInternational Letters of Social and Humanistic Sciences
dc.publisher.countryCHE
dc.source.issue52de
dc.subject.classozWirtschaftssektorende
dc.subject.classozEconomic Sectorsen
dc.subject.classozWirtschaftssoziologiede
dc.subject.classozSociology of Economicsen
dc.subject.thesozBankde
dc.subject.thesozbanken
dc.subject.thesozIrande
dc.subject.thesozIranen
dc.subject.thesozDienstleistungde
dc.subject.thesozserviceen
dc.subject.thesozQualitätde
dc.subject.thesozqualityen
dc.subject.thesozKundede
dc.subject.thesozcustomeren
dc.subject.thesozSicherheitde
dc.subject.thesozsecurityen
dc.subject.thesozEmpathiede
dc.subject.thesozempathyen
dc.subject.thesozZuverlässigkeitde
dc.subject.thesoztrustworthinessen
dc.rights.licenceCreative Commons - Namensnennung 4.0de
dc.rights.licenceCreative Commons - Attribution 4.0en
internal.statusformal und inhaltlich fertig erschlossende
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internal.identifier.thesoz10042018
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dc.type.stockarticlede
dc.type.documentZeitschriftenartikelde
dc.type.documentjournal articleen
dc.source.pageinfo139-149de
internal.identifier.classoz1090304
internal.identifier.classoz10205
internal.identifier.journal1120
internal.identifier.document32
internal.identifier.ddc330
internal.identifier.ddc301
dc.identifier.doihttps://doi.org/10.18052/www.scipress.com/ILSHS.52.139de
dc.description.pubstatusVeröffentlichungsversionde
dc.description.pubstatusPublished Versionen
internal.identifier.licence16
internal.identifier.pubstatus1
internal.identifier.review1
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internal.check.abstractlanguageharmonizerCERTAIN
internal.check.languageharmonizerCERTAIN_RETAINED


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