dc.contributor.author | Hegde, Sandeep | de |
dc.date.accessioned | 2018-03-19T10:10:05Z | |
dc.date.available | 2018-03-19T10:10:05Z | |
dc.date.issued | 2016 | de |
dc.identifier.issn | 2300-2697 | de |
dc.identifier.uri | http://www.scipress.com/ILSHS.66.81.pdf | |
dc.identifier.uri | https://www.ssoar.info/ssoar/handle/document/56471 | |
dc.description.abstract | Since the last decade, there has been a tremendous growth in the call center businesses in several metropolitan and urban cities in India. Mumbai city is no exception to this sudden boom. The call center businesses employ over 500,000 nascent employees in the age group of 18-28 yrs in Mumbai. The nature of outsourced work along with the odd working hours in this industry leads to high employee attrition in the call centers. Job satisfaction, high levels of stress, health issues, employee safety and career prospects are some of the reasons cited by industry experts as some of the factors leading to absenteeism and high employee turnover. This study facilitates the understanding of the extent of impact of call center job profile and the related challenges that its poses to the employees of call centers. | en |
dc.language | en | de |
dc.subject.ddc | Sozialwissenschaften, Soziologie | de |
dc.subject.ddc | Social sciences, sociology, anthropology | en |
dc.subject.ddc | Wirtschaft | de |
dc.subject.ddc | Economics | en |
dc.title | Challenges posed by alien culture diffusion for employees of call centers in Mumbai | de |
dc.description.review | begutachtet (peer reviewed) | de |
dc.description.review | peer reviewed | en |
dc.source.journal | International Letters of Social and Humanistic Sciences | |
dc.publisher.country | CHE | |
dc.source.issue | 66 | de |
dc.subject.classoz | Arbeitswelt | de |
dc.subject.classoz | Working Conditions | en |
dc.subject.classoz | Berufsforschung, Berufssoziologie | de |
dc.subject.classoz | Occupational Research, Occupational Sociology | en |
dc.subject.thesoz | Indien | de |
dc.subject.thesoz | India | en |
dc.subject.thesoz | Call Center | de |
dc.subject.thesoz | call center | en |
dc.subject.thesoz | Arbeitsbedingungen | de |
dc.subject.thesoz | working conditions | en |
dc.subject.thesoz | Arbeitszeit | de |
dc.subject.thesoz | working hours | en |
dc.subject.thesoz | Arbeitszufriedenheit | de |
dc.subject.thesoz | work satisfaction | en |
dc.subject.thesoz | Stress | de |
dc.subject.thesoz | psychophysical stress | en |
dc.subject.thesoz | gesundheitliche Folgen | de |
dc.subject.thesoz | health consequences | en |
dc.subject.thesoz | Motivation | de |
dc.subject.thesoz | motivation | en |
dc.subject.thesoz | Arbeit | de |
dc.subject.thesoz | labor | en |
dc.subject.thesoz | Berufsbild | de |
dc.subject.thesoz | occupational image | en |
dc.subject.thesoz | Outsourcing | de |
dc.subject.thesoz | outsourcing | en |
dc.subject.thesoz | Mitarbeiter | de |
dc.subject.thesoz | co-worker | en |
dc.rights.licence | Creative Commons - Namensnennung 4.0 | de |
dc.rights.licence | Creative Commons - Attribution 4.0 | en |
internal.status | formal und inhaltlich fertig erschlossen | de |
internal.identifier.thesoz | 10042315 | |
internal.identifier.thesoz | 10065739 | |
internal.identifier.thesoz | 10036138 | |
internal.identifier.thesoz | 10034543 | |
internal.identifier.thesoz | 10036534 | |
internal.identifier.thesoz | 10036144 | |
internal.identifier.thesoz | 10043855 | |
internal.identifier.thesoz | 10036462 | |
internal.identifier.thesoz | 10034931 | |
internal.identifier.thesoz | 10038405 | |
internal.identifier.thesoz | 10063041 | |
internal.identifier.thesoz | 10038100 | |
dc.type.stock | article | de |
dc.type.document | Zeitschriftenartikel | de |
dc.type.document | journal article | en |
dc.source.pageinfo | 81-95 | de |
internal.identifier.classoz | 11005 | |
internal.identifier.classoz | 20102 | |
internal.identifier.journal | 1120 | |
internal.identifier.document | 32 | |
internal.identifier.ddc | 300 | |
internal.identifier.ddc | 330 | |
dc.identifier.doi | https://doi.org/10.18052/www.scipress.com/ILSHS.66.81 | de |
dc.description.pubstatus | Veröffentlichungsversion | de |
dc.description.pubstatus | Published Version | en |
internal.identifier.licence | 16 | |
internal.identifier.pubstatus | 1 | |
internal.identifier.review | 1 | |
internal.dda.reference | xml-database-31@@9 | |
internal.check.abstractlanguageharmonizer | CERTAIN | |
internal.check.languageharmonizer | CERTAIN_RETAINED | |