The burnout level of call center agents in metro Manila, Philippines

Montalbo, Agnes F.

[journal article]

dc.contributor.author	Montalbo, Agnes F.	de
dc.date.accessioned	2018-02-02T10:59:48Z
dc.date.available	2018-02-02T10:59:48Z
dc.date.issued	2016	de
dc.identifier.issn	2300-2697	de
dc.identifier.uri	http://www.scipress.com/ILSHS.70.21.pdf
dc.identifier.uri	https://www.ssoar.info/ssoar/handle/document/55698
dc.description.abstract	The aim of this study was to measure the exhaustion, cynicism and professional efficacy that would determine an individual's level of burnout. A convenient sample of employees (N=747) was obtained from different call centers in Metro Manila. The results indicated a high level of exhaustion for the age group of 18-29 years old and for the female respondents. More than half of the respondents were high in cynicism and those who reported a low professional efficacy were mostly females. Age showed a significant relationship with exhaustion and cynicism while tenure at present job showed a significant relationship with professional efficacy. Results implied that working in a call center may lead to employee burnout especially for females and those who are new in their job.	en
dc.language	en	de
dc.subject.ddc	Wirtschaft	de
dc.subject.ddc	Sociology & anthropology	en
dc.subject.ddc	Economics	en
dc.subject.ddc	Psychology	en
dc.subject.ddc	Psychologie	de
dc.subject.ddc	Soziologie, Anthropologie	de
dc.title	The burnout level of call center agents in metro Manila, Philippines	de
dc.description.review	begutachtet (peer reviewed)	de
dc.description.review	peer reviewed	en
dc.source.journal	International Letters of Social and Humanistic Sciences
dc.publisher.country	CHE
dc.source.issue	70	de
dc.subject.classoz	Berufsforschung, Berufssoziologie	de
dc.subject.classoz	Allgemeine Psychologie	de
dc.subject.classoz	Occupational Research, Occupational Sociology	en
dc.subject.classoz	Medizinsoziologie	de
dc.subject.classoz	General Psychology	en
dc.subject.classoz	Medical Sociology	en
dc.subject.thesoz	mental health	en
dc.subject.thesoz	physical stress	en
dc.subject.thesoz	well-being	en
dc.subject.thesoz	Philippinen	de
dc.subject.thesoz	Call Center	de
dc.subject.thesoz	Frau	de
dc.subject.thesoz	Berufsanfänger	de
dc.subject.thesoz	call center	en
dc.subject.thesoz	job entrant	en
dc.subject.thesoz	woman	en
dc.subject.thesoz	psychische Gesundheit	de
dc.subject.thesoz	physische Belastung	de
dc.subject.thesoz	Wohlbefinden	de
dc.subject.thesoz	Burnout	de
dc.subject.thesoz	burnout	en
dc.subject.thesoz	Philippines	en
dc.rights.licence	Creative Commons - Attribution 4.0	en
dc.rights.licence	Creative Commons - Namensnennung 4.0	de
internal.status	formal und inhaltlich fertig erschlossen	de
internal.identifier.thesoz	10042344
internal.identifier.thesoz	10065739
internal.identifier.thesoz	10038366
internal.identifier.thesoz	10038090
internal.identifier.thesoz	10055619
internal.identifier.thesoz	10038633
internal.identifier.thesoz	10036145
internal.identifier.thesoz	10045580
dc.type.stock	article	de
dc.type.document	journal article	en
dc.type.document	Zeitschriftenartikel	de
dc.source.pageinfo	21-29	de
internal.identifier.classoz	10215
internal.identifier.classoz	10703
internal.identifier.classoz	20102
internal.identifier.journal	1120
internal.identifier.document	32
internal.identifier.ddc	150
internal.identifier.ddc	330
internal.identifier.ddc	301
dc.identifier.doi	https://doi.org/10.18052/www.scipress.com/ILSHS.70.21	de
dc.description.pubstatus	Published Version	en
dc.description.pubstatus	Veröffentlichungsversion	de
internal.identifier.licence	16
internal.identifier.pubstatus	1
internal.identifier.review	1
dc.subject.classhort	20100	de
dc.subject.classhort	10700	de
dc.subject.classhort	10200	de
internal.dda.reference	xml-database-24@@3
internal.check.abstractlanguageharmonizer	CERTAIN
internal.check.languageharmonizer	CERTAIN_RETAINED

Files in this item

Name:: ssoar-ilshs-2016-70-montalbo-T ...
Size:: 650.5Kb
Format:: PDF

View/Open

This item appears in the following Collection(s)

Medizinsoziologie
Medical Sociology
Allgemeine Psychologie
General Psychology
Berufsforschung, Berufssoziologie
Occupational Research, Occupational Sociology

Show simple item record