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Knowledge transfer and organizational memory: an events perspective
[journal article]
Abstract
Although there is substantial research on various elements of knowledge management in organizations, there is a gap in our understanding of how event organizations transfer knowledge. We address this gap, using qualitative interview data and show in our results that knowledge transfer processes can ... view more
Although there is substantial research on various elements of knowledge management in organizations, there is a gap in our understanding of how event organizations transfer knowledge. We address this gap, using qualitative interview data and show in our results that knowledge transfer processes can be categorized into three distinct phases: i) pre-event, ii) event-operations and iii) post-event. Event managers and staff mostly transfer explicit knowledge pre-event; yet, tacit knowledge is transferred during the event-operations. Tacit knowledge however, is rarely converted into explicit knowledge in the post-event phase, and organizational memory is largely underutilised. Practical implications are deduced, suggesting for event organizations, to adopt a more strategic approach to knowledge transfer. We suggest that event management then operates more effectively in this fast-paced and knowledge intensive business environment, and better integrates heterogeneous event staff, including both paid employees and event volunteers.... view less
Keywords
knowledge transfer; strategic management; information process; knowledge management; learning organization; qualitative method; learning process; product life cycle; event
Classification
Basic Research, General Concepts and History of Economics
Free Keywords
Volunteers; Tacit Knowledge
Document language
English
Publication Year
2017
Page/Pages
431–447 p.
Journal
Event Management, 21 (2017) 4
DOI
https://doi.org/10.3727/152599517X14998876105765
ISSN
1525-9951
Status
Postprint; peer reviewed