Reference and counter-reference in everyday health care in Minas Gerais, Brazil: the support to decisions of primary care

Melo, Duane Ferreira; Criscuolo, Maria Beatriz Rodrigues; Viegas, Selma Maria da Fonseca

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%T Reference and counter-reference in everyday health care in Minas Gerais, Brazil: the support to decisions of primary care
%A Melo, Duane Ferreira
%A Criscuolo, Maria Beatriz Rodrigues
%A Viegas, Selma Maria da Fonseca
%J Revista de Pesquisa: Cuidado é Fundamental Online
%N 4
%P 4986-4995
%V 8
%D 2016
%@ 2175-5361
%> https://nbn-resolving.org/urn:nbn:de:0168-ssoar-53649-4
%X Objective: To understand, in the perception of professionals and managers of Primary Health Care (PHC), the reference and counter-reference system in health care and the support to decisions of APS professionals. Methods: Qualitative study, outlined by Holistic Multiple Case Study, based on Comprehensive Sociology of Everyday Life with 41 participants. Results: The support to decisions of APS professionals to direct users depends on the flow and regulation of the referenced demands; the waiting time for the user service; may be harmed by unnecessary and unreadable referrals and by the professionals' view on the system. Conclusion: Health is a social process of collective construction, and it needs to win the welfare and curative paradigm, the excessive consumption of queries with a high rate of referrals.
%C MISC
%G en
%9 Zeitschriftenartikel
%W GESIS - http://www.gesis.org
%~ SSOAR - http://www.ssoar.info