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@article{ Melo2016,
title = {Reference and counter-reference in everyday health care in Minas Gerais, Brazil: the support to decisions of primary care},
author = {Melo, Duane Ferreira and Criscuolo, Maria Beatriz Rodrigues and Viegas, Selma Maria da Fonseca},
journal = {Revista de Pesquisa: Cuidado é Fundamental Online},
number = {4},
pages = {4986-4995},
volume = {8},
year = {2016},
issn = {2175-5361},
doi = {https://doi.org/10.9789/2175-5361.2016.v8i4.4986-4995},
urn = {https://nbn-resolving.org/urn:nbn:de:0168-ssoar-53649-4},
abstract = {Objective: To understand, in the perception of professionals and managers of Primary Health Care (PHC), the reference and counter-reference system in health care and the support to decisions of APS professionals. Methods: Qualitative study, outlined by Holistic Multiple Case Study, based on Comprehensive Sociology of Everyday Life with 41 participants. Results: The support to decisions of APS professionals to direct users depends on the flow and regulation of the referenced demands; the waiting time for the user service; may be harmed by unnecessary and unreadable referrals and by the professionals' view on the system. Conclusion: Health is a social process of collective construction, and it needs to win the welfare and curative paradigm, the excessive consumption of queries with a high rate of referrals.},
keywords = {Grundversorgung; basic supply; Gesundheitsversorgung; health care; medizinische Versorgung; medical care; Familie; family; Gesundheit; health; Gesundheitsdienst; public health services; Planung; planning; Gesundheitswesen; health care delivery system; Brasilien; Brazil; Lateinamerika; Latin America; Südamerika; South America}}