Burnout Syndrome in urgency mobile service professionals

Abstract

Objective: To analyze the prevalence of Burnout Syndrome in professionals of the Mobile Urgency Service. Methods: Descriptive, transversal and quantitative research, in which 32 professionals participated. The data were collected through the Maslach Burnout Inventory and analyzed using SPSS for Windows. The Research Ethics Committee under the CAAE No. 0040.0.045.000-11 approved the study. Results: For the team as a whole, there were high scores for Emotional Exhaustion (28,1%), Depersonalization (21,9%) and Professional Incompetence (28,1%) (reverse score). Among doctors, the Emotional Exhaustion and Depersonalization were higher when compared to the nursing staff; and Professional Incompetence scores were higher for nursing technicians. Conclusion: The increase in knowledge on the subject can contribute to the daily life of these professionals, since the syndrome was found among professionals of this study.