Health care for people with HIV: evaluation of users

Abstract

Objective: This is it an evaluative study with a quantitative approach that aimed to assess the user satisfaction for outpatient care, conducted in a referral hospital in the treatment of AIDS in Natal/RN. Method: The target population consisted of all 626 patients with HIV in monitoring. As an instrument of data collection used a structured form. The data were analyzed using descriptive and inferential statistics. Results: was observed that males with a mean age of 38 years, characterize the profile of HIV carriers coming from metropolis, with basic education and family income of up to two minimum wages, and type of heterosexual exposure. Most users deemed the service of assessment unsatisfactory. Was observed a significant difference (ρ < 0,001) between the variable of satisfaction and the predictor variables. Conclusion: We conclude that the health care service was appointed as being unsatisfactory by respondents demonstrated this by statistical tests.