Managing flexibility at organisational boundaries: the case of telephone call centres in Germany

Holtgrewe, Ursula

Bibtex export

@book{ Holtgrewe2003,
 title = {Managing flexibility at organisational boundaries: the case of telephone call centres in Germany},
 author = {Holtgrewe, Ursula},
 year = {2003},
 pages = {10},
 address = {Wien},
 urn = {https://nbn-resolving.org/urn:nbn:de:0168-ssoar-216833},
 keywords = {Bundesrepublik Deutschland; telecommunication; Arbeit; Telekommunikation; service; Organisation; organization; Call Center; call center; Taylorism; Federal Republic of Germany; tertiärer Sektor; working conditions; Taylorismus; tertiary sector; Arbeitsbedingungen; labor; Dienstleistung; Flexibilität; flexibility}}