Bibtex export
@incollection{ Holtgrewe2002, title = {Callcenter und Callcenterforschung: was gibt es neues?}, author = {Holtgrewe, Ursula}, editor = {Kutzner, Edelgard and Kock, Klaus}, year = {2002}, booktitle = {Dienstleistung am Draht - Ergebnisse und Perspektiven aus der Call Center Forschung}, pages = {8-18}, series = {sfs Beiträge aus der Forschung}, volume = {127}, address = {Dortmund}, urn = {https://nbn-resolving.org/urn:nbn:de:0168-ssoar-216719}, keywords = {sociology; telecommunication; communication; Arbeitssoziologie; service; Kommunikation; call center; Arbeitspsychologie; industrial psychology; Soziologie; Kundenorientierung; Arbeitsorganisation; sociology of work; Telekommunikation; Organisation; customer orientation; organization; Call Center; Organisationsform; job; type of organization; customer; Rationalisierung; rationalization; Dienstleistung; Arbeitsplatz; work organization; Kunde}}