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[journal article]

dc.contributor.authorZiaja, Sebastiande
dc.contributor.authorGeray, Markusde
dc.contributor.authorSebudubudu, Davidde
dc.contributor.authorSchiller, Armin vonde
dc.date.accessioned2025-04-17T12:19:56Z
dc.date.available2025-04-17T12:19:56Z
dc.date.issued2024de
dc.identifier.issn1468-0491de
dc.identifier.urihttps://www.ssoar.info/ssoar/handle/document/101686
dc.description.abstractE‐government services are often heralded as a silver bullet for governments willing to engage more meaningfully with citizens. Evidence on the effectiveness of these measures for improving citizen‐state relations is scarce, however. Most studies examining e‐government focus on efficiency considerations; few consider potential effects on citizen‐state relations. The present study analyses the effect of an information treatment about the availability of e‐government services on citizen perceptions of government responsiveness. We conducted an experiment in cooperation with the Botswana Unified Revenue Service that randomly assigned registered taxpayers to receive a short message on their mobile phones. Our results indicate that the treatment has a significant, positive effect on the perception that the government addresses citizen needs, and more so for respondents with lower income. The findings suggest that, by affecting how citizens assess political realities, e‐government can play an important role in shaping citizen‐state relations.de
dc.languageende
dc.subject.ddcÖffentliche Verwaltung, Militärwissenschaftde
dc.subject.ddcPublic administrationen
dc.titleE‐government and citizen‐state relations: Evidence from a randomized information campaign with the Botswana Unified Revenue Servicede
dc.description.reviewbegutachtet (peer reviewed)de
dc.description.reviewpeer revieweden
dc.identifier.urllocalfile:/var/local/dda-files/prod/crawlerfiles/2c92168f07df4f56bef9cfa786849f1d/2c92168f07df4f56bef9cfa786849f1d.pdfde
dc.source.journalGovernance
dc.source.volume38de
dc.publisher.countryGBRde
dc.source.issue2de
dc.subject.classozVerwaltungswissenschaftde
dc.subject.classozAdministrative Scienceen
dc.subject.thesozElectronic Governmentde
dc.subject.thesozelectronic governmenten
dc.subject.thesozStaatde
dc.subject.thesoznational stateen
dc.subject.thesozBürgerbeteiligungde
dc.subject.thesozcitizens' participationen
dc.subject.thesozBotswanade
dc.subject.thesozBotswanaen
dc.subject.thesozsüdliches Afrikade
dc.subject.thesozSouthern Africaen
dc.rights.licenceCreative Commons - Namensnennung 4.0de
dc.rights.licenceCreative Commons - Attribution 4.0en
ssoar.contributor.institutionGESISde
internal.statusformal und inhaltlich fertig erschlossende
internal.identifier.thesoz10065813
internal.identifier.thesoz10039642
internal.identifier.thesoz10038842
internal.identifier.thesoz10035647
internal.identifier.thesoz10034686
dc.type.stockarticlede
dc.type.documentZeitschriftenartikelde
dc.type.documentjournal articleen
internal.identifier.classoz40200
internal.identifier.journal3218
internal.identifier.document32
internal.identifier.ddc350
dc.identifier.doihttps://doi.org/10.1111/gove.12893de
dc.description.pubstatusVeröffentlichungsversionde
dc.description.pubstatusPublished Versionen
internal.identifier.licence16
internal.identifier.pubstatus1
internal.identifier.review1
ssoar.wgl.collectiontruede
internal.dda.referencecrawler-deepgreen-1202@@2c92168f07df4f56bef9cfa786849f1d
ssoar.urn.registrationfalsede


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