Information as a Tool for Organisational Development: a Case Study of MTN Lagos, Nigeria

Abstract

Information is, no doubt, one of the basic rudiments that can propel an organisation to a height in no time. It is on record that organisations that recorded overwhelming success globally relied heavily on the available information they had. When there is information, wise decisions and informed judgments will be made. The crux of the matter is the ability to manage available information, the source for more reliable information both within and outside the organisation, process and implement the information. It is against this contention that this research work is carried out. Therefore, this research aims to examine and analyse the role of efficient information management in MTN Lagos's organisational development.In conclusion, a sample of 35 employees, comprising top management and junior staff, was drawn for the research. The researchers administered thirty-five copies of the questionnaire, but participants adequately filled out and returned only thirty. This study found that organisations manage their information, leading to organisational development. However, there were problems which, if appropriately addressed, more success could be attained. The study, therefore, recommends that organisations obtain sophisticated automation capable of withstanding complex issues and motivating staff so that they put corporate objectives beyond personal objectives.