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Personal Power and Agency When Dealing with Interactive Voice Response Systems and Alternative Modalities [journal article]
Source: Media and Communication, 6 (2018) 3. p.60-68
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Author(s): Walsh, Jill; Katz, James E.; Andersen, Brittany Leigh; Groshek, Jacob
Source: Media and Communication, 6 (2018) 3. p.60-68