Author
Holtgrewe, Ursula (2)
Kerst, Christian (1)EditorKock, Klaus (1)Kutzner, Edelgard (1)Date Issued
2002 (2)
Seriessfs Beiträge aus der Forschung (1)Volume127 (1)Document Typeconference paper (1)collection article (1)working paper (1)KeywordCall Center (2)call center (2)
Dienstleistung (2)
Rationalisierung (2)
rationalization (2)
...view morePublication StatusPublished Version (2)