Hits 1-4 within 4 documents
Services research in tourism: advocating the integration of the supplier side [journal article]
Source: Journal of Vacation Marketing, 20 (2014) 4. p.353-363
Understanding the cultural antecedents of quality management in tourism [journal article]
Source: Managing Service Quality, 23 (2013) 2. p.131-148
Generation Y: Evaluating services experiences through mobile ethnography [journal article]
Source: Tourism Review, 68 (2013) 3. p.55-71
Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events [journal article]
Source: Tourism Management Perspectives, (2021) 40