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AuthorReese, Niklas (3)Montalbo, Agnes F. (2)Agong, Henry M. (1)Arnold, Katrin (1)Aust, Andreas (1)...view moreEditorDunkel, Wolfgang (1)Voß, G. Günter (1)Date Issued2010 - 2017 (5)2001 - 2009 (6)SeriesArbeit und Leben im Umbruch (2)JournalASEAS - Austrian Journal of South-East Asian Studies (3)International Letters of Social and Humanistic Sciences (3)Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management (2)GWP - Gesellschaft. Wirtschaft. Politik (1)Volume1 (1)10 (1)11 (1)13 (1)5 (1)...view moreIssue1 (3)4 (2)2 (1)66 (1)70 (1)...view moreDocument Typejournal article (9)monograph (1)collection (1)KeywordCall Center (11)
call center (11)
Arbeitsbedingungen (5)Philippinen (5)Philippines (5)...view moreReview
peer reviewed (11)
Publication StatusPublished Version (9)Postprint (2)

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Recognition, intersubjectivity and service work: labour conflicts in call centres [journal article] 

Author(s): Holtgrewe, Ursula

Source: Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management, 8 (2001) 1. p.37-56

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Dienstleistung als Interaktion: Beiträge aus einem Forschungsprojekt ; Altenpflege - Deutsche Bahn - Call Center [collection] 

Editor(s): Dunkel, Wolfgang; Voß, G. Günter

Source: Hampp, 2004

(Arbeit und Leben im Umbruch, 5)

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Subjektivierte Taylorisierung: Organisation und Praxis medienvermittelter Dienstleistungsarbeit [monograph] 

Author(s): Matuschek, Ingo; Arnold, Katrin; Voß, G. Günter

Source: Hampp, 2007

(Arbeit und Leben im Umbruch, 11)

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"We are living in a different time zone": transnational working places and the concept of a "glocalized intermediary class" [journal article] 

Author(s): Reese, Niklas

Source: ASEAS - Austrian Journal of South-East Asian Studies, 1 (2008) 2. p.34-58

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"Only if You Really, Really Need It": Social Rights Consciousness in the Philippines [journal article] 

Author(s): Reese, Niklas

Source: ASEAS - Austrian Journal of South-East Asian Studies, 10 (2017) 1. p.83-99

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Von der Ignoranz zur Organisierung? Gewerkschaftliche Strategien im Umgang mit atypisch Beschäftigten am Beispiel von Callcentern und Leiharbeit [journal article] 

Author(s): Aust, Andreas; Holst, Hajo

Source: Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management, 13 (2006) 4. p.291-313

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No call for action? Why there is no union (yet) in Philippine call centers [journal article] 

Author(s): Reese, Niklas; Soco-Carreon, Joefel

Source: ASEAS - Austrian Journal of South-East Asian Studies, 6 (2013) 1. p.140-159

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The burnout level of call center agents in metro Manila, Philippines [journal article] 

Author(s): Montalbo, Agnes F.

Source: International Letters of Social and Humanistic Sciences, (2016) 70. p.21-29

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Challenges posed by alien culture diffusion for employees of call centers in Mumbai [journal article] 

Author(s): Hegde, Sandeep

Source: International Letters of Social and Humanistic Sciences, (2016) 66. p.81-95

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Employee engagement and areas of worklife of call center agents in the Philippines [journal article] 

Author(s): Montalbo, Agnes F.; Agong, Henry M.

Source: International Letters of Social and Humanistic Sciences, (2017) 77. p.44-55

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