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AuthorArnold, Katrin (1)Holtgrewe, Ursula (1)Kerst, Christian (1)Matuschek, Ingo (1)Voß, G. Günter (1)EditorDunkel, Wolfgang (1)Voß, G. Günter (1)Date Issued2007 (1)2004 (1)2002 (1)SeriesArbeit und Leben im Umbruch (2)JournalSoziale Welt (1)Volume11 (1)5 (1)53 (1)Issue2 (1)Document Typemonograph (1)collection (1)journal article (1)KeywordCall Center (3)
call center (3)
customer orientation (3)Kundenorientierung (3)Arbeitsbelastung (2)...view moreReviewpeer reviewed (2)Publication Status
Postprint (3)

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Dienstleistung als Interaktion: Beiträge aus einem Forschungsprojekt ; Altenpflege - Deutsche Bahn - Call Center [collection] 

Editor(s): Dunkel, Wolfgang; Voß, G. Günter

Source: Hampp, 2004

(Arbeit und Leben im Umbruch, 5)


Subjektivierte Taylorisierung: Organisation und Praxis medienvermittelter Dienstleistungsarbeit [monograph] 

Author(s): Matuschek, Ingo; Arnold, Katrin; Voß, G. Günter

Source: Hampp, 2007

(Arbeit und Leben im Umbruch, 11)


Zwischen Kundenorientierung und organisatorischer Effizienz: Callcenter als Grenzstellen [journal article] 

Author(s): Holtgrewe, Ursula; Kerst, Christian

Source: Soziale Welt, 53 (2002) 2. p.141-160


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© 2007 - 2018 Social Science Open Access Repository (SSOAR).
Based on DSpace, Copyright (c) 2002-2017, DuraSpace. All rights reserved.