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InstitutionBundesministerium für Arbeit und Soziales (1)Rheinisch-Westfälisches Institut für Wirtschaftsforschung e.V. (RWI) (1)AuthorMontalbo, Agnes F. (2)Reese, Niklas (2)Agong, Henry M. (1)Breidenbach, Philipp (1)Dehos, Fabian (1)...view moreDate Issued2018 (1)2017 (2)2016 (2)2013 (1)SeriesForschungsbericht / Bundesministerium für Arbeit und Soziales (1)JournalInternational Letters of Social and Humanistic Sciences (3)ASEAS - Austrian Journal of South-East Asian Studies (2)Volume10 (1)6 (1)FB506 (1)Issue1 (2)66 (1)70 (1)77 (1)Document Typejournal article (5)research report (1)KeywordCall Center (6)
call center (6)
Philippinen (4)Philippines (4)Arbeitsbedingungen (3)...view moreReviewpeer reviewed (5)reviewstatus unknown (1)Publication StatusPublished Version (6)

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Challenges posed by alien culture diffusion for employees of call centers in Mumbai [journal article] 

Author(s): Hegde, Sandeep

Source: International Letters of Social and Humanistic Sciences, (2016) 66. p.81-95

Employee engagement and areas of worklife of call center agents in the Philippines [journal article] 

Author(s): Montalbo, Agnes F.; Agong, Henry M.

Source: International Letters of Social and Humanistic Sciences, (2017) 77. p.44-55

Machbarkeitsstudie für ein Forschungsvorhaben Sonn- und Feiertagsarbeit in sog. Callcentern: Endbericht; Gutachten im Auftrag des Bundesministerium für Arbeit und Soziales (BMAS) [research report] 

Author(s): Breidenbach, Philipp; Dehos, Fabian; Fehn, Rebecca; Janisch, Laura; Schaffner, Sandra.- 2018. 65p.


The burnout level of call center agents in metro Manila, Philippines [journal article] 

Author(s): Montalbo, Agnes F.

Source: International Letters of Social and Humanistic Sciences, (2016) 70. p.21-29

No call for action? Why there is no union (yet) in Philippine call centers [journal article] 

Author(s): Reese, Niklas; Soco-Carreon, Joefel

Source: ASEAS - Austrian Journal of South-East Asian Studies, 6 (2013) 1. p.140-159


"Only if You Really, Really Need It": Social Rights Consciousness in the Philippines [journal article] 

Author(s): Reese, Niklas

Source: ASEAS - Austrian Journal of South-East Asian Studies, 10 (2017) 1. p.83-99

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© 2007 - 2018 Social Science Open Access Repository (SSOAR).
Based on DSpace, Copyright (c) 2002-2017, DuraSpace. All rights reserved.