Hits 1-3 within 3 documents
Call Center: die Institutionalisierung von Flexibilität [journal article]
Source: Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management, 9 (2002) 2. p.186-208
Using Video for a Sequential and Multimodal Analysis of Social Interaction: Videotaping Institutional Telephone Calls [journal article]
Source: Forum Qualitative Sozialforschung / Forum: Qualitative Social Research, 9 (2008) 3. p.35
The Collaborative Production of Responses and Dispatching on the Radio: Video Analysis in a Medical Emergency Call Center [journal article]
Source: Forum Qualitative Sozialforschung / Forum: Qualitative Social Research, 9 (2008) 3. p.44