Hits 1-9 within 9 documents
The effect of customer relationship management practices on airline customer loyalty [journal article]
Source: Journal of Tourism, Heritage & Services Marketing, 5 (2019) 2. p.11-19
Revisiting Employee - Guest Interactions in Hotels: An Analysis of Critical Incidents [journal article]
Source: Journal of Tourism, Heritage & Services Marketing, 4 (2018) 2. p.17-23
Effects of service quality and customer satisfaction on repurchase intention in restaurants on University of Cape Coast campus [journal article]
Source: Journal of Tourism, Heritage & Services Marketing, 4 (2018) 2. p.27-36
"TiCoSa" a 3d matrix conceptual model to investigate visitors’ perceptions in an athletic event [journal article]
Source: Journal of Tourism, Heritage & Services Marketing, 4 (2018) 2. p.32-36
Targeted and perceived service quality [journal article]
Source: Journal of Tourism, Heritage & Services Marketing, 5 (2019) 2. p.43-49
Building Destination Loyalty Using Tourist Satisfaction and Destination Image: A Holistic Conceptual Framework [journal article]
Source: Journal of Tourism, Heritage & Services Marketing, 4 (2018) 2. p.37-43
Perceived Service Quality and Customer Revisiting Intention: The Case of "all you can eat" Asian Restaurants in Southern Taiwan [journal article]
Source: Journal of Tourism, Heritage & Services Marketing, 3 (2017) 2. p.30-38
Exploring Factors that Influence Domestic Tourists' Satisfaction with Budget Hotel Services in Egypt [journal article]
Source: Journal of Tourism, Heritage & Services Marketing, 2 (2016) 2. p.17-22
The 'Dinner Date' concept: Reconciliating the dating and hospitality industries [journal article]
Source: Journal of Tourism, Heritage & Services Marketing, 9 (2023) 2. p.73-77