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AuthorBauer, Hans H. (4)
Falk, Tomas (4)
Hammerschmidt, Maik (4)Schepers, Jeroen (1)Date Issued2007 (1)2006 (1)2005 (1)2004 (1)JournalInternational Journal of Bank Marketing (1)Journal of Business Research (1)Journal of Service Research (1)Marketing: Zeitschrift für Forschung und Praxis (ZFP) (1)Volume10 (1)23 (1)26 (1)59 (1)Issue2 (2)7 (1)Spezial (1)Document Typejournal article (4)KeywordDienstleistung (3)Electronic Business (3)electronic business (3)service (3)Bankgewerbe (2)...view moreReviewreviewed (4)Publication StatusPublished Version (4)

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Measuring the quality of e-banking portals: an empirical investigation [journal article] 

Author(s): Bauer, Hans H.; Hammerschmidt, Maik; Falk, Tomas

Source: International Journal of Bank Marketing, 23 (2005) 2. p.153-175

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eTransQual: a transaction process-based approach for capturing service quality in online shopping [journal article] 

Author(s): Bauer, Hans H.; Falk, Tomas; Hammerschmidt, Maik

Source: Journal of Business Research, 59 (2006) 7. p.866-875

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Identifying cross-channel dissynergies for multichannel service providers [journal article] 

Author(s): Falk, Tomas; Schepers, Jeroen; Hammerschmidt, Maik; Bauer, Hans H.

Source: Journal of Service Research, 10 (2007) 2. p.143-160

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Messung und Konsequenzen von Servicequalität im E-Commerce: eine empirische Analyse am Beispiel des Internet-Banking [journal article] 

Author(s): Bauer, Hans H.; Falk, Tomas; Hammerschmidt, Maik

Source: Marketing: Zeitschrift für Forschung und Praxis (ZFP), 26 (2004) Spezial. p.45-57

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© 2007 - 2026 Social Science Open Access Repository (SSOAR).
Based on DSpace, Copyright (c) 2002-2022, DuraSpace. All rights reserved.