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Revisiting Employee - Guest Interactions in Hotels: An Analysis of Critical Incidents [journal article]
Source: Journal of Tourism, Heritage & Services Marketing, 4 (2018) 2. p.17-23
Perceived quality, authenticity, and price in tourists' dining experiences: Testing competing models of satisfaction and behavioral intentions [journal article]
Source: Journal of Vacation Marketing, 25 (2019) 4. p.480-498
Perceived Service Quality and Customer Revisiting Intention: The Case of "all you can eat" Asian Restaurants in Southern Taiwan [journal article]
Source: Journal of Tourism, Heritage & Services Marketing, 3 (2017) 2. p.30-38
Perception of service quality in agrotourism accommodations: Impact on guest loyalty and re-visit intentions [journal article]
Source: Journal of Tourism, Heritage & Services Marketing, 3 (2017) 1. p.33-41
Exploring Factors that Influence Domestic Tourists' Satisfaction with Budget Hotel Services in Egypt [journal article]
Source: Journal of Tourism, Heritage & Services Marketing, 2 (2016) 2. p.17-22