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Service for elderly in primary care health: social representations

Atendimento para idosos na atenção básica de saúde: representações sociais

Mendes, Cristina Kátya Torres T.; Moreira, Maria Adelaide Silva P.; Bezerra, Valéria Peixoto; Sarmento, Ana Margareth Marques F.; Silva, Lindiane Constâncio da; Sá, Célia Maria Cartaxo Pires de


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Abstract Objective: To evaluate the service offered to the elderly in primary care from the perspective of social representations. Methods: Exploratory study conducted in a qualitative approach with seventy elderly treated in the Family Health Strategy (FHS) Rangel II, in João Pessoa, Paraíba, Brazil. Data were collected from a semi-structured interview. The data obtained were analyzed with the help of software Alceste and interpreted in theoretical social representations. Results: The results indicate two classes or categories: a) dimensions socio-affective represented: bad service, slow and white hair; b) experiences with the service: accept, good, doctor, medical service, well, aging, experience and little. Conclusion: the elderly evaluate the service with negative content emphasized in the speeches: failure to care of real needs of the elderly, the elderly distance service; little user interaction with the service and not use the strategy of reception. The latter is now one of the most important tools to be used in Family Health Strategies.
Thesaurusschlagwörter nursing care for the elderly; nursing services; evaluation; quality; elderly; Brazil
Klassifikation Gerontologie, Alterssoziologie
Freie Schlagwörter Evaluation, Service, Elderly
Sprache Dokument Portugiesisch
Publikationsjahr 2013
Seitenangabe S. 3443-3452
Zeitschriftentitel Revista de Pesquisa: Cuidado é Fundamental Online, 5 (2013) 1
ISSN 2175-5361
Status Veröffentlichungsversion; begutachtet (peer reviewed)
Lizenz Digital Peer Publishing Licence - Freie DIPP-Lizenz