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@article{ Mendes2013,
 title = {Service for elderly in primary care health: social representations},
 author = {Mendes, Cristina Kátya Torres T. and Moreira, Maria Adelaide Silva Paredes and Bezerra, Valéria Peixoto and Sarmento, Ana Margareth Marques F. and Silva, Lindiane Constâncio da and Sá, Célia Maria Cartaxo Pires de},
 journal = {Revista de Pesquisa: Cuidado é Fundamental Online},
 number = {1},
 pages = {3443-3452},
 volume = {5},
 year = {2013},
 issn = {2175-5361},
 urn = {https://nbn-resolving.org/urn:nbn:de:0168-ssoar-331887},
 abstract = {Objective: To evaluate the  service offered to the elderly in primary care from the perspective of social 
representations. Methods: Exploratory study conducted in a qualitative approach with seventy elderly treated in the 
Family Health Strategy (FHS)  Rangel II,  in João Pessoa,  Paraíba,  Brazil.  Data were collected from a semi-structured 
interview.  The data obtained were analyzed with the help of software Alceste and interpreted in theoretical social 
representations. Results: The results indicate two classes or categories: a) dimensions socio-affective represented: bad
service, slow and  white hair; b)  experiences with the service:  accept, good, doctor,  medical service,  well,  aging,
experience and little. Conclusion: the elderly evaluate the service with negative content emphasized in the speeches:
failure to care of real needs of the elderly, the elderly distance service; little user interaction with the service and not
use the strategy of reception. The latter is now one of the most important tools to be used in Family Health Strategies.},
 keywords = {quality; Qualität; nursing services; alter Mensch; elderly; evaluation; nursing care for the elderly; Brazil; Pflegedienst; Altenpflege; Bewertung; Brasilien}}