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Superqual

[Zeitschriftenartikel]

Hair, Mario

Zitationshinweis

Bitte beziehen Sie sich beim Zitieren dieses Dokumentes immer auf folgenden Persistent Identifier (PID):http://nbn-resolving.de/urn:nbn:de:0168-ssoar-231133

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Abstract In recent years there has been growing concern to improve standards in postgraduate research. Much of this has focused on generic research skills training. However, there are other, equally important, supervisory aspects such as welfare, mentoring and support arrangements. This article focuses on the initial expectations, of both students and supervisors, of their roles and duties at the start of the supervisory process. Using concepts from the service quality literature, an instrument ‘Superqual’ is developed aimed at exposing any gaps in expectations that, if not resolved, could generate problems during the life of a doctorate. The use of Superqual in a number of case studies is reported. The results are mostly positive, and suggestions are made for its improvement and adoption.
Freie Schlagwörter expectations; postgraduate supervision; service quality; SERVQUAL;
Sprache Dokument Englisch
Publikationsjahr 2006
Seitenangabe S. 9-23
Zeitschriftentitel Active Learning in Higher Education, 7 (2006) 1
DOI http://dx.doi.org/10.1177/1469787406061140
Status Postprint; begutachtet (peer reviewed)
Lizenz PEER Licence Agreement (applicable only to documents from PEER project)
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