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Superqual
[journal article]
Abstract In recent years there has been growing concern to improve standards in postgraduate research. Much of this has focused on generic research skills training. However, there are other, equally important, supervisory aspects such as welfare, mentoring and sup... view more
In recent years there has been growing concern to improve standards in postgraduate research. Much of this has focused on generic research skills training. However, there are other, equally important, supervisory aspects such as welfare, mentoring and support arrangements. This article focuses on the initial expectations, of both students and supervisors, of their roles and duties at the start of the supervisory process. Using concepts from the service quality literature, an instrument ‘Superqual’ is developed aimed at exposing any gaps in expectations that, if not resolved, could generate problems during the life of a doctorate. The use of Superqual in a number of case studies is reported. The results are mostly positive, and suggestions are made for its improvement and adoption.... view less
Free Keywords
expectations; postgraduate supervision; service quality; SERVQUAL;
Document language
English
Publication Year
2006
Page/Pages
p. 9-23
Journal
Active Learning in Higher Education, 7 (2006) 1
DOI
https://doi.org/10.1177/1469787406061140
Status
Postprint; peer reviewed
Licence
PEER Licence Agreement (applicable only to documents from PEER project)